Zealte Privacy Policy
This Privacy Policy explains how Zealte ("we", "our", or "the Bot") collects, uses, and stores information when you use the bot in your Discord server.
By using Zealte, you agree to this Privacy Policy.
1. What We Collect
When you add and use Zealte in a Discord server, we may collect and store the following types of data:
✅ Server & Configuration Data
- Server ID and name
- Channel IDs used by the bot
- Role IDs and permissions related to the bot
- Bot configuration and settings
✅ User Interaction Data
- User IDs and usernames
- Ticket messages and logs
- Support satisfaction scores (if enabled)
- Giveaway entries (if using giveaway features)
✅ Metadata
- Timestamps for ticket creation and closure
- Usage metrics (e.g., number of tickets created)
2. How We Use Your Data
We use collected data to:
- Operate core bot features (e.g. tickets, transcripts, canned responses)
- Provide and improve user experience
- Store ticket logs and staff responses
- Analyze general usage for product improvements
- Troubleshoot issues and provide support
We do not use your data for advertising or sell it to third parties.
3. Data Sharing
We do not share your personal data with third parties, except:
- If required by law (e.g., court orders)
- To respond to valid legal requests
- In the event of service migration or acquisition (with prior notice)
4. Data Retention & Deletion
Ticket logs and metadata are stored for as long as the server uses Zealte or until you manually delete them.
Server owners may request complete deletion of their server's data by contacting us at support@zealte.com
Deleted data is permanently removed from our systems within 30 days of request.
5. Cookies and Tracking
Zealte does not use cookies or browser tracking. However, if you use our dashboard (when released), standard web analytics tools may apply (e.g. IP address, browser type).
6. Security
We take data security seriously and implement industry-standard protections to safeguard stored data. However, no system is 100% secure. You use Zealte at your own risk.
If you are a security researcher and have found a security vulnerability, please contact us at support@zealte.com
7. Children's Privacy
Zealte is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.
8. Your Rights (for EU/California Users)
If you're a resident of the EU or California, you may have certain rights, including:
- The right to request access or deletion of your data
- The right to know what personal data we collect
- The right to restrict or object to certain data uses
To exercise these rights, contact support@zealte.com
9. Changes to This Policy
We may update this Privacy Policy at any time. When we do, we'll update the "Effective Date" above. Your continued use of Zealte after any update means you accept the revised policy.
10. Contact Us
If you have any questions or concerns, please reach out: